In less than 3 minutes, a customer of AXA Spain’s Auto or Motorcycle insurance will be able to request roadside assistance and have the confirmation of their tow truck via WhatsApp, according to the new service that the company is launching these days.
AXA manages the entire process of opening and managing assistance claims through this application, reinforcing its commitment to digitalisation in roadside assistance.
The process, whose widespread use will be completed in the coming months, is very simple: the AXA customer, after contacting the roadside assistance phone number, can opt for management by WhastApp. They will then receive a message from the company and direct management will begin, allowing them to open the claim and follow the arrival of the tow truck live.
The service will also have the support of an agent who will attend to cases at specific times. The customer, for his part, will only have to answer brief questions such as the number plate, the number of occupants and his location, which can be shared via our geolocation service.
The company points out that so far more than 1,500 assistance calls have been made via Whatsapp, “with a high rate of satisfaction, as 9 out of 10 say they would use it again”, according to the company.
